This in-depth virtual program provides information on financial assistance programs to help keep electric, natural gas, and telephone services connected. Topics covered include utility assistance programs, consumer rights, payment arrangements updates, Q&A and more.
This program will be presented in Facebook Live, with Q & A via Facebook Comments.
Presented by: Andrew Tinkham, Senior Outreach and Education Program Specialist with the Office of the Ohio Consumers’ Counsel (OCC), the residential utility consumer advocate. He joined the OCC in November 2002 as a compliance investigator in the consumer services division and later transferred to the communications department in November 2006. As an outreach and education program specialist, Andrew’s responsibilities include conducting presentations to social and human service agencies, community and professional organizations and other interested groups on a wide range of utility topics including electric, natural gas, telephone, and water. He also plays an active role in educating consumers about OCC’s services by meeting with consumers, answering their questions and distributing information such as fact sheets, brochures, and newsletters. Andrew coordinates OCC’s outreach and education efforts in the Southern Ohio area. Before joining the OCC, he worked in various positions at CoreComm and as a customer support clerk at AirTouch Cellular. Andrew earned a bachelor’s degree in history with a minor in communications from Otterbein College.